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CHAMPMARKET'S Q&A

A doubt, a question, need help or advice? On this page you will find answers to the most frequently asked questions.

PAYMENT

The online payment will be secured with the company Payplug. In order to ensure the security of the payment, the buyer will have to transmit to the seller the visual cryptogram (CVV) appearing on the back of the bank card used by the buyer.

We accept the following payment methods: credit cards (Carte Bleue / Visa / MasterCard / American Express), bank transfer, Paypal, Apple Pay, and payment in installments via our partner Alma.

delivery

Absolutely. When you place your order online, you indicate the billing address, and a delivery address that may be different from the billing address.

In this case, the procedure is simple: ask the carrier to return the package to the sender, by notifying him on your Delivery Note.

Delivery charges are calculated according to the delivery zone.

You can find all information about the zones, costs and delivery times on our Delivery page.

Do not hesitate to contact us to organize your customized deliveries: by phone at 01 46 34 74 17, by e-mail at
contact@champmarket.com
or ask for a quote online:
click here
.

To view the delivery address entered during your order, click on the “My Account” icon at the top right of the site. Your account details are displayed. You will find the follow-up and the status of your orders. Once your order is “confirmed”, it is no longer possible to change the delivery address in your account. We invite you to contact our Customer Service at 01.46.34.74.17 or by e-mail at contact@champmarket.com specifying your request. We will do our best to satisfy you.

If you wish a delivery at a precise date, we invite you to contact our Customer Service at 01.46.34.74.17 or by e-mail at contact@champmarket.com by specifying your request. We will do our best to satisfy you.

We deliver in all France in standard delivery. If you wish a faster delivery, we invite you to contact our Customer Service at 01.46.34.74.17 or by e-mail at contact@champmarket.com and specify your request. We will do our best to satisfy you.

We deliver to some European countries.

You can find all information about the zones, costs and delivery times on our Delivery page.

Do not hesitate to contact us to organize your customized deliveries in another country: by phone at 01 46 34 74 17, by e-mail at
contact@champmarket.com
or request a quote online:
click here
. As far as possible, we will try to satisfy you.

We deliver in Metropolitan France within 24-48 hours, and in Express within 24 hours.

In the case of certain products or specific operations, or in case of restocking, the delay can be more important.

You can find all information about the zones, costs and delivery times on our Delivery page.

If you have a particular request concerning delivery times, we invite you to contact our Customer Service at 01.46.34.74.17 or by e-mail at
contact@champmarket.com
specifying your request. We will do our best to satisfy you.

champagnes

All the champagnes offered on our website are carefully selected by our team of experts from Champmarket’s partner Champagne Houses.